Who should attend? Anyone working in a stressful, high-pressure environment. These workshops teach you how to avoid conflict escalation by understanding how others respond to pressure and show you how you deal with it yourself.

Workshop One: Managing Conflict and Resistance Discover your own conflict style and the impact it has on your staff. By understanding that styles differ, you will be able to identify and reduce opposition. You’ll also learn skills to help you relate more effectively to people of all styles. This workshop will help you to:

* Understand the impact your conflict style has on other people * Recognise how your employees handle conflict differently to you. * Recognise your employees’ fears and goals. * Learn ways to identify and reduce opposition and resistance from your staff. * Explore ways to improve your communication style with each personality type.

Workshop Two: Reducing Conflict We will help you build crucial skills for effective teamwork and communication. By understanding your own behavioural style, along with that of other people, you will begin to recognise the different ways people have of handling conflict. We’ll teach you how to develop strategies for working through it. This workshop will help you to:

* Appreciate your colleagues’ diverse values. * Appreciate each other’s strengths and accept their limitations. * Build empathy for the needs and struggles of your colleagues. * Understand how you are seen by others and get feedback on your behaviour. * Recognise how you handle conflict and understand the impact of your behaviour. * Use what you have learnt to develop strategies for working through conflict

Group bookings available. Prices are quoted ex-VAT. A full personal DISC behaviour profile is included. Full day. Lunch included. Residential stay special rate: add £72.00 to include superior room, full English breakfast and evening dinner.