What cBPE’s Better Management for Practice Managers program does is:

• up skills managers to run their practices better and
• applies business principles in the practice setting to enable business growth and general practice prosperity.

A broad idea of the program contents is given below.

PART 1 You, Your Team and Your Practice - 3 days

• Understanding people’s behaviour at work.
• Your Personal DiSC Profile – what motivates you, what happens when you are stretched, how someone can press ‘your button’ and influence you extraordinarily.
• How you can foster better team work. What is good team work.
• Why you may be getting into conflict situations, and how you can resolve conflicts and/or be a better team player/leader.
• Participants will be given some (optional) tasks to help with preparing for the rest of the program.
• Part of the preparation will require participants to get input from their practice principal/owner.
• About your practice and its vision.
• Motivation and motivating others.
• Leadership.
• Listening and communication skills.
• Strategic Planning for practice managers.
• Profit and loss and financial modelling (technique, as opposed to actual practice data) – prior knowledge not assumed.
• Customers, Patients and consumers. The customer/patient journey.
• Basics of marketing, the web, and customers.

PART 2 Getting more focused with your business – 2 days

• Planning master class
• Creating a planning template that crosses the t’s and dots the I’s – including
• Customer/Patient journey
• Planning for success
• Managing more effectively to meet targets – processes and measures
• Doing things that matter in a busy, hectic distracting day

PART 3 The Practice Manager’s Manual for managing their practice – 2 days

• Now we’re really getting personal and familiar with you and how you want to manage your business. The end result is that Practice managers will have developed a practice personalised “owner’s manual” that will help them keep their focus in developing their business.
• Participants will have done a reasonable amount of preparation work before taking on this part of the program